Question 1

How do I place an order?

Accepted Answer

Browse the menu, add products to your cart, and check out. Choose pickup or delivery, confirm your details, and we will text you when your order is ready.

Question 2

Is there an order minimum?

Accepted Answer

Pickup orders have no minimum. Delivery orders have a small minimum that is shown at checkout before you pay.

Question 3

Can I change or cancel an order after placing it?

Accepted Answer

Yes, as long as it has not been packed. Contact us right away with your order number and we will update or cancel it.

Question 4

What if a product is out of stock when my order is packed?

Accepted Answer

We will text you with a comparable substitute or remove the item and refund that line. You will never be charged for something you did not receive.

Question 5

How fast is pickup?

Accepted Answer

Most pickup orders are ready within 30 minutes during store hours. You will receive a text when your order is ready to collect.

Question 6

Where do you deliver?

Accepted Answer

Enter your address at checkout to see if you are inside our delivery zone and what the estimated window is. Delivery is only available to private residences within California.

Question 7

What happens when the driver arrives?

Accepted Answer

The driver will check a valid government-issued ID for the person who placed the order. The name must match, and you must be 21 or older. Orders cannot be left unattended.

Question 8

Can I track my delivery?

Accepted Answer

Yes. Your order page in your account shows the current status, and we text you when the driver is on the way.

Question 9

Are your products lab tested?

Accepted Answer

Every product on the menu is tested by a state-licensed lab for potency and contaminants. Batch results are available on request.

Question 10

How do I read THC and CBD percentages?

Accepted Answer

Percentages on flower and pre-rolls show the share of total weight by cannabinoid. Edibles and tinctures list milligrams per serving and per package. Start low and go slow, especially with edibles.

Question 11

I am new to cannabis. What should I try?

Accepted Answer

Low-dose edibles (2.5 to 5 mg) or a balanced CBD:THC product are the most forgiving starting points. Ask us through the contact page and we will point you to a few options.

Question 12

Can I return a product?

Accepted Answer

State law does not allow us to accept returns of cannabis products once they leave the store. If a product is defective, contact us within 7 days with your order number and a photo and we will make it right.

Question 13

How old do I need to be?

Accepted Answer

You must be 21 or older with a valid government-issued photo ID. Patients 18 or older with a valid physician's recommendation and state ID may also shop.

Question 14

Which forms of ID do you accept?

Accepted Answer

Any unexpired government-issued photo ID: a driver's license, state ID card, passport, or military ID. Photos and photocopies are not accepted.

Question 15

Are there purchase limits?

Accepted Answer

Yes. California limits adult-use customers to 28.5 grams of flower, 8 grams of concentrate, and 6 immature plants per day. The cart will warn you before you reach a limit.

Question 16

What payment methods do you accept?

Accepted Answer

Accepted payment methods are listed at checkout. Cash is always accepted at pickup, and most locations also take debit cards.

Question 17

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. An account lets you reorder faster, save addresses, and track past orders.

Question 18

How is my personal information handled?

Accepted Answer

We keep only what we need to fulfil your order and meet state record-keeping rules. See the privacy policy for details on what we collect and how long we keep it.

Frequently asked questions

Ordering

Pickup and delivery

Products

Age and ID

Payment and account